以下條款根據行業的慣例做法擬定，中英版本如有歧異，概以中文版為準。
1.使用條款的確認和接納
1.1您正在閱讀的法律文件是本公司與您（本文中稱“您”、“客人” 、“顧客”或“用戶”）之間的協議。本公司即Fatera（Fatera (Japan) Co. Limited），是本網站的所有權人（本文中稱“Fatera”、“本公司”或“我們”）。
請仔細閱讀本協議。
1.2瀏覽、訪問或使用本網站、通過本網站使用任何設施或享受任何服務、通過本網站進行交易均視為您同意下述全部條款及細則（本文稱“協議”）。本協議在您與本公司之間簽訂。
1.3本公司保留隨時更改下述條款及細則的權利，而無需作出通知。如有任何爭議，本公司的決定將是最終及具決定性。您在每次購買商品時均有義務閱讀此類條款及細則。對此類條款及細則所作更改將線上公佈。如果您不希望受新條款及細則的約束，您可以通過書面通知本公司（可透過電郵info@faterahk.com或發送信件至本公司）來終止本協議，但是繼續享受服務或使用網站或優惠券將視為繼續接受新條款及細則。
2. 使用者帳戶與密碼
2.1 註冊原因：您通常無需進行註冊即能使用網站的部分功能或享受大部分服務。但是要從本網站進行購買必須先進行註冊。原因是為了便於本公司能快速列印您的訂單、查看您的購買歷史以及修改您的首選項。我們保留隨時拒絕註冊或取消現有註冊的權利。
2.2 註冊方法：為了進行註冊，您需要向本公司提供姓名、電郵地址、付款資料，可能還需要提供一些其他個人資訊。有關詳細資料，請參閱本公司的私隱條款。
2.3 密碼：您必須妥善保管帳戶密碼，如果任何授權的第三方知悉您的密碼、對您的電子郵箱進行非授權使用或違反安全有關規定，在您知情的情況下，請立即通知本公司。您同意將您的使用者姓名或密碼披露給經授權的任何人將作為您享受服務、使用網站及／或通過服務和網站進行交易的代理人。請注意，您將對因密碼保管不當造成的一切行為負全部責任。
3. 用戶個人隱私
3.1 Fatera致力於保護您的個人私隱，本公司僅將收集的有關資訊用於合法用途。本公司的私隱條款涵蓋使用客人提供的任何資料，使用本公司的服務，即代表客人同意本公司根據私隱條款收集、儲存及使用有關客人的資料，並受私隱條款條款所約束，詳情請參閱 本公司的私隱條款。該私隱條款納入本協議並視為本協議的組成部分。
3.2 本公司並不保證任何透過Fatera傳送的個人或其他資料或數據的保密性(並拒絕為此承擔責任)。本公司的現行做法是採取合理措施以維護保密性。
4. 用戶管理
用戶同意在本站的一切活動均遵守香港法律、法規和規章，嚴格遵守以下條款：
4.1 不利用本站從事非法活動；
4.2 不干擾網路服務，遵守網路服務的相關慣例；
4.3 不發送或接收任何帶有不良、淫穢或脅迫符號的威脅性、嚴重攻擊性內容，發送或接受對任何個人造成褻瀆或誹謗的內容，發送或接受藐視法庭或侵犯機密權、版權、人格權、出版或私隱權或任何其他第三方權利的內容；
4.4 不發佈涉及惡意競爭的評論、廣告和無意義的文字。若用戶有上述行為，本站有權獨立判斷並做出暫停用戶帳戶、遮罩不當言論的處理。用戶若在本站發佈違反法律的言論，本站系統記錄可作為使用者違反法律的證據；
4.5 發送或接收任何會造成技術性傷害的內容（包括電腦病毒、邏輯炸彈、特洛伊木馬程式、蠕蟲、有害元件、損壞數據或其他惡意軟體或有害資料）。
5. 商品
5.1本站商品的頁面標示價格之外，還有可能根據促銷活動和會員級別等的安排有所折扣，用戶所購買的商品價格以支付介面的最終價格為準，用戶承諾在支付前對商品的價格已充分瞭解並認可。
6.責任限制
6.1 如因意外事件、協力廠商原因或本站無法合理控制的原因使本站系統崩潰或無法正常使用導致網上交易無法完成或丟失有關的資訊、記錄等，本站不承擔責任。
6.2 所有商品相關風險均為客人、廠方或製造商之責任, 本公司作為零售商並不會承擔(包括但不限於)不妥使用商品、商品損壞、損壞所產生的意外傷亡及損失等之責任。
6.3 我們會盡努力確保網店上所列載的商品價格、資料和大小正確。一旦發生錯誤或疏漏，本公司會儘快採取合理措施進行更正。我們保留權利可更改商品的價格而不作另行通知。我們可根據存貨供應，全權決定是否接受所有訂購。如因任何不可預見的原因，包括電腦系統病毒感染、缺陷、篡改、未經授權的干擾、欺詐、技術故障、人為疏漏或其他超出了本公司的控制範圍的任何原因，本公司將保留絕對權利採取可行的任何行動包括取消活動或訂單。但是，本公司不承諾服務或網站不存在任何缺陷（不存在任何錯誤）。
6.4 本公司不承諾您對服務的享受或網站的使用不受任何干擾，亦不承諾通過服務或網站傳輸的任何資訊（或消息）將得到準確、可靠、及時的傳輸。
6.5 本公司不承諾服務或網站不攜帶病毒或不攜帶可能對任何技術造成不利影響的其他內容。
6.6 本公司保留在不事先通知的情況下，不時對網站上的或作為服務組成部分的資訊或優惠作出變更、修訂、更換、暫停或刪除的權利。為了進行維修、維護或引進新設施或服務，您對網站及／或服務的使用可能將不時受到限制。本公司將儘快恢復上述使用。對於依賴瀏覽器或其他第三方軟體（包括但不限於 RSS 介面）運行的功能，本公司概不負責。為避免疑義，本公司可能將隨時從網站或服務中撤銷任何資訊或優惠。
6.7 本公司可能在本公司網站寄存由第三方貿易商經營的服務供應商。倘若閣下欲使用、訂購或接收其任何服務及/或商品，請留意閣下提供的任何可辨識的個人身份資料一經傳送予有關貿易商後，相關資料則不包括在本公司保護範圍之內。
6.8 本公司或會包含第三者提供的資料或其他網站的連結。本公司對於任何不受其直接控制的第三者資料或其他網站的運作或內容，概不承擔任何責任。倘若其他網站未經本公司事先同意而裝設本公司的連結，本公司保留權利要求剔除有關連結。
6.9 本公司對於任何非本地訂單之進口限制等問題，概不承擔任何責任。非本地訂單之進口限制等問題將由客人自行承擔。如有任何損失，本公司保留追討權利。
7. 知識產權
7.1 用戶承認所有在服務內使用的軟件和技術的知識產權均由本公司或其合法擁有者保留，用戶不得做或允許任何直接或間接的行為損害合法擁有者的權利和利益。用戶不得以任何方式使用或複製與該服務相關的任何商標(事前沒有得到本公司的書面同意) 。
7.2 用戶在此承諾並同意：
(a) 本公司是該商標和其所有衍生品的合法擁有者;
(b) 不會使用該商標和其任何衍生品或他相似的名稱或商標;
(c) 所有權利、利益和商標帶來的商譽，或其任何衍生品均專屬於本公司; 和
(d) 不會註冊與商標和其任何衍生品相似的域名，或使用任何相似的名稱包括任何視覺或同音詞或者其他衍生的名稱。
7.3 本公司不作聲明或保證由用戶使用其服務將不會在知識產權法下構成任何的侵權或濫用。
7.4 用戶同意承擔使用本服務時所產生的所有風險。儘管任何與此相反的事情，本公司均不作任何保證該服務、軟件或任何互聯網上的信息沒有任何電腦病毒，和本公司不須承擔任何與上述有關的責任或法律責任。
7.5 用戶同意接受有關電腦軟件或技術的特許協議的約束。本公司可不時要求用戶同意及執行該服務，否則本公司有權自行停止或暫停該服務。
7.6 用戶特此授予本公司，其有關的公司和本公司的代理商和分包商，一個永久的、不可撤銷的、全球性、非排他性的、不收費、免版稅的，再授特許的和轉讓的許可去使用、處理、顯示、重出示、儲存、發佈、傳播、交流、改編、翻譯、修改、經營和/或以任何其他方式，將用戶內容任何部分使用於任何目的上。
8. 法律管轄和適用
8.1 此使用條款和因使用其服務和及或本網站而產生的或附帶的任何爭議或事項，須受到中華人民共和國香港特別行政區的法律管限，除非另有說明。
8.2 不可抗力：對於因違反本協議規定義務而導致的責任，如果本公司無法或不能履行相關義務是由於超出本公司能力範圍的事項造成的，包括火災、暴雨、洪水、傷亡、意外、天災、自然災害、任何香港特別行政區政府或其任何機關的法律、命令、宣告、規例、要求或規定、罷工、勞資爭議、勞工短缺或技術工人短缺、商品或原材料短缺或缺乏供應、運輸延誤或任何其他在合理控制範圍以外的理由（不論是否與前述理由相似），本公司將概不負責。
8.3 可分割性：假如本條款和細則的任何條文被擁有司法管轄權的法院裁定為不合法的、失效的或不可強制執行的，該等條文會被視作已被分割，惟餘下條文仍應具有效力和作用。
9. 更換保障
9.1 一般情況下，我們不接受產品退換或取消訂單。
9.2 如因產品質量問題需要更換，需於收貨後七天內提出。
9.3 每次購買只可退換一次。
9.4 更換之商品如沒有存貨，顧客則可更換同等價值之其他商品。
9.5 更換商品時，顧客必須出示有效發票、收據
9.6 如因商品在市場有價格波動、限時優惠價格更改或/及因軟件問題而要求退貨，此退換保障恕不適用。
9.7 顧客必須將購買時所附送之贈品一併退還，否則我們將需要扣除該贈品的價值。
10. 退款
10.1 除上述更換保障情況外，所有已出售的商品均不可退款。
10.2 商品有價格波動性，售價以出單當刻為準，及後若有價格調整或促銷恕不能退回差價。
10.3 如客人錯誤轉帳，多出的金額只能下次購物時使用。如客人堅持要退款，因行政成本關係，每次需要收取$50作行政費。建議客人使用轉帳前看清楚需要轉帳的金額。
11. 送貨
11.1 本公司不承擔運送商品的任何損失或損害 (包括但不限於利潤、收入、利息及未來業務的損失等)，無論這些損失和損害是特殊性或是間接性，無論本公司是否在受理商品運送之前或之後知曉有這些損失或損害的風險。所有預計之送貨日期及時間只屬本公司預估，本公司會致力盡早發貨，但對一切因延誤或未有送貨而造成任何損失或損害概不負責。如客人認為本條款和條件關於賠償的規定將不足以補償其損失，則應自行投保。
11.2 選擇門店取貨之客人必須於收到通知後7天內取貨。由於門店儲存空間有限，如通知後超過7天仍未取貨，本公司有權向客人收取額外行政費及倉存費。如通知後超過14天仍未取貨，本公司會視為放棄取貨，並不能追討退款。
11.3 本公司會將客人訂購的商品透過本公司的職員或第三方速遞公司送遞至閣下所提供的送貨地址。當商品送遞至客人所提供的送貨地址，必須由客人親自接收商品（除客人已作出特別指示，可將商品置於門外或大堂管理處的情況外，但客人須就該等送貨自行承擔送遞商品在任何情況下遺失之風險）。倘若客人因任何原因而未能接收商品，客人同意及接受本公司有權選擇向客人收取額外費用或取消客人訂購。
12.6 建議客人於收貨後立即點算包裹內貨品，如懷疑有遺漏，請於48小時內透過電郵或線上咨詢上報，及提供相片以作相關証明。本公司將不受理任何超過該追索期的索賠。
13. 一般事項
13.1 本公司保留權利可全權酌情拒絕用戶進入本公司的網站或其任何部分，而毋須作出通知，並可拒絕向任何違反此等條款及細則的用戶提供本公司的服務。
13.2 如未經我們的書面同意，客人不得轉讓或以其他方式處理此等條款及細則規定的全部或部分客人權利及義務。
13.3 瀏覽及/或使用本網站受香港特別行政區法律管限；而關於任何由客人瀏覽及/或使用本網站引起的爭議，客人同意受香港特別行政區非獨用司法管轄權管轄。
14. 促銷代碼、優惠碼及優惠卷條款及細則
14.1 本公司提供的促銷代碼、優惠碼及優惠券只適用於透過本公司網站一次性購物，並受條款及細則所約束。
14.2 促銷代碼、優惠碼及優惠券既不退款，也不可兌換現金，剩餘未使用的金額將被作廢。
14.3 若客人的訂單因任何理由被取消或有資格獲得退款，該訂單中使用的促銷代碼、優惠碼或優惠卷將被作廢，本公司無需退款或作出任何補償。
15. 跨境送貨服務
當閣下使用友和本公司之跨境送貨服務時，作為客人同意以下條款及細則均適用。
15.1 查驗權
任何政府部門有權在沒有事先通知的情況下對運送件進行開箱查驗。本公司不會對因上述查驗而導致的任何延誤造成的任何損失負責。
15.2 運輸和路線
客人確認及同意一切路線及改道，包括運件經中途站運送的可能。
15.3 清關
客人委託本公司為其清關及通過海關運送商品的唯一代理人。本公司可以自行或委託第三方完成或委託第三方或按照本公司合理認為是授權人士的要求，將運送件轉遞到收件人的報關代理或其他地址。
本公司會協助客人辦理清關及其它手續，此類協助將由客人自行承擔風險和費用。
如海關當局就確認出/進口申報原因要求額外的資料或文件, 包括但並不限於: 身份証明文件, 地址等，客人有責任及時提供並自行承擔費用。如因客人提供清關資料不及時或不完整，導致貨物清關失敗，相關責任由客人自行承擔。
15.4 運費、關稅及其它費用
友本公司的運費將按照貨物實際重量或體積重量中較高者計算，本公司可以對任何運送件重新稱量和測量以確認其計算結果。
客人始終對所有費用承擔主要責任，在收件人或第三方付費的情況下，客人應向本公司支付收件人或第三方應支付但未支付的所有運費、關稅和其它費用。
15.5 退換貨政策
所有已出售的商品均不可退款。
15.6 跨境送貨服務責任限制
所有商品相關風險均為客人、廠方或製造商之責任, 本公司作為零售商並不會承擔(包括但不限於)不妥使用商品、商品損壞、損壞所產生的意外傷亡及損失等之責任。
The following terms are formulated in accordance with industry practices. In case of discrepancies between the Chinese and English versions, the Chinese version shall prevail.
1. Confirmation and acceptance of the terms of use
1.1 The legal document you are reading is an agreement between the company and you (herein referred to as “you”, “guest”, “customer” or “user”). The company, Fatera (Fatera (Japan) Co. Limited), is the owner of this website (herein referred to as “Fatera”, “the company” or “us”).
Please read this agreement carefully.
1.2 Browsing, accessing or using this website, using any facilities or enjoying any services through this website, and conducting transactions through this website are deemed to be your agreement to all the following terms and conditions (herein referred to as the “Agreement”). This Agreement is entered into between you and the Company.
1.3 The company reserves the right to change the following terms and conditions at any time without notice. In case of any dispute, the decision of the company will be final and conclusive. You are obliged to read these terms and conditions with each purchase. Changes to these terms and conditions will be posted online. If you do not wish to be bound by the new terms and conditions, you may terminate this agreement by notifying us in writing (by emailing info@faterabeauty.com or sending a letter to us), but continue to enjoy the service or use the website or coupons will be deemed to continue to accept the new terms and conditions.
2. User account and password
2.1 Reasons for registration: You usually do not need to register to be able to use some functions of the website or enjoy most of the services. However, to make a purchase from this site you must first register. The reason is so that the company can quickly print your order, view your purchase history, and modify your preferences. We reserve the right to refuse registration or cancel existing registrations at any time.
2.2 Registration method: In order to register, you need to provide the company with your name, email address, payment information, and possibly some other personal information. For details, please refer to our Privacy Policy.
2.3 Password: You must keep your account password properly. If any authorized third party knows your password, uses your e-mail without authorization, or violates relevant security regulations, please notify the company immediately if you are aware of it. You agree that disclosure of your user name or password to any authorized person will act as your agent for enjoying the Services, using the Site and/or transacting through the Services and the Site. Please note that you will be solely responsible for all actions resulting from the improper storage of your password.
3. User privacy
3.1 Fatera is committed to protecting your personal privacy, and the company will only use the collected information for legitimate purposes. The company’s privacy policy covers the use of any information provided by the customer. By using the company’s services, the customer agrees to the company’s collection, storage and use of the customer’s information in accordance with the privacy policy, and is bound by the terms of the privacy policy. Details Please see our Privacy Policy. This Privacy Policy is incorporated into and considered a part of this Agreement.
3.2 The Company does not guarantee (and disclaims responsibility for) the confidentiality of any personal or other information or data transmitted through Fatera. The Company’s current practice is to take reasonable steps to maintain confidentiality.
4. User Management
The user agrees that all activities on this site shall abide by the laws, regulations and rules of Hong Kong and strictly abide by the following terms:
4.1 Do not use this site to engage in illegal activities;
4.2 Do not interfere with network services and abide by relevant practices of network services;
4.3 Do not send or receive any threatening, seriously offensive content with objectionable, obscene or coercive symbols, send or receive content that is profane or defamatory to any individual, send or receive in contempt of court or infringe confidentiality, copyright, moral rights , publication or privacy or any other third party rights;
4.4 Do not post comments, advertisements and meaningless texts involving malicious competition. If the user has the above behavior, this site has the right to independently judge and deal with suspending the user account and covering up inappropriate remarks. If the user publishes remarks that violate the law on this site, the system records of this site can be used as evidence that the user violates the law;
4.5 Send or receive any content that causes technical harm (including computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful materials).
5. Commodities
5.1 In addition to the prices indicated on the product pages of this site, there may also be discounts according to promotions and membership levels, etc. The price of the products purchased by the user is subject to the final price on the payment interface. The price is fully understood and approved.
6. Limitation of Liability
6.1 If the system of this site crashes or cannot be used normally due to accidents, third-party reasons or reasons beyond the reasonable control of the site, the online transaction cannot be completed or the relevant information and records are lost, the site is not responsible.
6.2 All product-related risks are the responsibility of the customer, the manufacturer or the manufacturer. As a retailer, the company will not be responsible for (including but not limited to) improper use of the product, damage to the product, accidental casualties and losses arising from damage, etc. responsibility.
6.3 We will make every effort to ensure that the prices, details and sizes of goods listed on the Online Shop are correct. Once an error or omission occurs, the company will take reasonable measures to correct it as soon as possible. We reserve the right to change the prices of items without notice. We may accept all orders at our sole discretion based on stock availability. For any unforeseen reason, including computer system virus infection, defect, tampering, unauthorized interference, fraud, technical failure, human omission or any other reason beyond the control of the company, the company reserves the absolute right to Taking any action that is practicable includes cancelling the event or order. However, the company does not promise that the service or the website will be free from defects (free from any errors).
6.4 The company does not promise that your enjoyment of the service or the use of the website will not be interfered with, nor does it promise that any information (or message) transmitted through the service or the website will be transmitted accurately, reliably and in a timely manner.
6.5 The company does not promise that the service or website does not carry viruses or other content that may adversely affect any technology.
6.6 The company reserves the right to change, revise, replace, suspend or delete the information or offers on the website or as part of the service from time to time without prior notice. Your use of the Site and/or Services may be restricted from time to time in order to carry out repairs, maintenance or to introduce new facilities or services. The company will resume the above use as soon as possible. The Company is not responsible for functionality that relies on browsers or other third-party software (including but not limited to RSS interfaces) to function. For the avoidance of doubt, the Company may withdraw any information or offers from the Site or Services at any time.
6.7 The Company may host service providers operated by third-party traders on the Company’s website. If you want to use, order or receive any of its services and/or products, please note that once any personally identifiable information you provide is transmitted to the relevant merchant, the relevant information will not be included in the scope of our company’s protection.
6.8 The Company may include information provided by third parties or links to other websites. The Company is not responsible for the operation or content of any third party materials or other websites that are not under its direct control. If other websites install the company’s link without the company’s prior consent, the company reserves the right to request to delete the relevant link.
6.9 The Company shall not be held responsible for any issues such as import restrictions on non-local orders. Issues such as import restrictions for non-local orders will be borne by the customer. In case of any loss, the company reserves the right to recover.
7. Intellectual Property
7.1 The user acknowledges that the intellectual property rights of all software and technologies used in the service are reserved by the company or its legal owner, and the user shall not do or allow any direct or indirect behavior to damage the rights and interests of the legal owner. Users are not allowed to use or reproduce any trademark related to this service in any way (without the prior written consent of the company).
7.2 The user hereby undertakes and agrees to:
(a) the Company is the legal owner of the Trademark and all derivatives thereof;
(b) will not use the Trademark and any derivative thereof or its similar names or trademarks;
(c) all rights, interests and goodwill arising from the Trademarks, or any derivatives thereof, are exclusive to the Company; and
(d) will not register domain names that are similar to the Trademarks and any derivatives thereof, or use any similar names including any visual or homophones or other derived names.
7.3 The company makes no representation or warranty that the use of its services by users will not constitute any infringement or abuse under intellectual property law.
7.4 The user agrees to assume all risks arising from the use of this service. Notwithstanding anything to the contrary, the Company does not make any warranty that the service, software or any information on the Internet is free of any computer viruses, and the Company shall not assume any responsibility or legal liability in connection with the foregoing.
7.5 The user agrees to be bound by the license agreement for the computer software or technology. The company may require users to agree to and implement the service from time to time, otherwise the company has the right to stop or suspend the service at its own discretion.
7.6 The User hereby grants the Company, its related companies and the Company’s agents and subcontractors, a perpetual, irrevocable, worldwide, non-exclusive, free, royalty-free, sublicensable and transferable license to use, process, display, reproduce, store, publish, transmit, communicate, adapt, translate, modify, operate and/or use in any other way any part of the User Content for any purpose.
8. Governing Law and Application
8.1 These Terms of Use and any disputes or matters arising out of or incidental to the use of its services and/or this website shall be governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China, unless otherwise stated.
8.2 Force majeure: For the liability caused by the breach of the obligations stipulated in this agreement, if the company is unable or unable to perform the relevant obligations due to matters beyond the company’s ability, including fire, rainstorm, flood, casualties, accidents, natural disasters, natural disasters, etc. Disaster, any law, order, declaration, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or any of its agencies, strike, labour dispute, shortage of labour or skilled workers, shortage or lack of supply of commodities or raw materials, delay in transport or any other The Company shall not be liable for reasons beyond its reasonable control (whether or not similar to the foregoing reasons).
8.3 Severability: If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unlawful, void or unenforceable, such provision will be deemed to have been severable, but the remaining provisions shall remain valid. Has potency and effect.
9. Replacement Guarantee
9.1 In general, we do not accept product returns or cancellations.
9.2 If the product needs to be replaced due to quality problems, it must be submitted within seven days after receipt.
9.3 Each purchase can only be returned once.
9.4 If the replacement product is not in stock, the customer may replace it with another product of the same value.
9.5 When replacing the product, the customer must present a valid invoice and receipt
9.6 This return guarantee does not apply if the product is subject to price fluctuations in the market, a time-limited preferential price change, or/and a software problem that requires a return.
9.7 The customer must return the gift that came with the purchase, otherwise we will need to deduct the value of the gift.
10. Refund
10.1 Except in the case of the replacement guarantee described above, all items sold are non-refundable.
10.2 The price of the product fluctuates, and the price is subject to the moment when the order is placed. If there is a price adjustment or promotion afterwards, the difference will not be refunded.
10.3 If the customer transfers money by mistake, the extra amount can only be used for the next shopping. If the customer insists on a refund, due to administrative costs, a $50 administrative fee will be charged each time. It is recommended that guests check the amount to be transferred before using the transfer.
11. Delivery
11.1 The company shall not be liable for any loss or damage (including but not limited to loss of profits, income, interest and future business, etc.) for the delivery of goods, regardless of whether these losses and damages are special or indirect, regardless of whether the company is accepting the goods or not. Be aware of these risks of loss or damage before or after shipment. All estimated delivery dates and times are only estimates by the company, the company will strive to ship as soon as possible, but will not be responsible for any loss or damage caused by delays or non-delivery. If the guest believes that the compensation provisions of these terms and conditions will not be sufficient to compensate for his loss, he should insure himself.
11.2 Customers who choose to pick up the goods in store must pick up the goods within 7 days after receiving the notification. Due to the limited storage space in the store, if the goods are not picked up more than 7 days after the notification, the company reserves the right to charge the customer additional administrative fees and storage fees. If the order is not picked up more than 14 days after the notification, the company will consider it to have given up picking up the order and will not be able to claim a refund.
11.3 The company will deliver the goods ordered by the customer to the delivery address provided by you through the company’s staff or a third-party courier company. When the goods are delivered to the delivery address provided by the customer, the customer must receive the goods in person (unless the customer has given special instructions to leave the goods outside the door or at the lobby management office, but the customer must make such deliveries by himself/herself bear the risk of loss of the delivered goods in any event). If the customer fails to receive the goods for any reason, the customer agrees and accepts that the company has the right to choose to charge the customer additional fees or cancel the customer’s order.
12.6 It is recommended that customers count the items in the package immediately after receiving the goods. If you suspect any omissions, please report it via email or online consultation within 48 hours, and provide photos as proof. The Company will not accept any claims beyond this recourse period.
13. General
13.1 The Company reserves the right, in its sole discretion, to deny users access to the Company’s website or any part thereof without notice and to refuse to provide the Company’s services to any user who violates these terms and conditions.
13.2 The Guest may not assign or otherwise deal with all or any part of the Guest’s rights and obligations under these Terms and Conditions without our written consent.
13.3 The browsing and/or use of this website is governed by the laws of the Hong Kong Special Administrative Region; and with respect to any disputes arising from the guest’s browsing and/or use of this website, the guest agrees to be subject to the non-exclusive jurisdiction of the Hong Kong Special Administrative Region.
14. Promotional Codes, Coupon Codes and Coupon Terms and Conditions
14.1 Promotional codes, discount codes and coupons provided by the Company are only applicable to one-time purchases through the Company’s website and are subject to the terms and conditions.
14.2 Promotional codes, promo codes and coupons are neither refundable nor redeemable for cash, and the remaining unused amount will be forfeited.
14.3 If a guest’s order is cancelled or eligible for a refund for any reason, the promotional code, coupon code or coupon used in that order will be void without refund or compensation by the Company.
15. Cross-border delivery service
When you use the cross-border delivery service of Youhe, as a guest, you agree that the following terms and conditions apply.
15.1 Inspection rights
Any government agency reserves the right to unpack the shipment for inspection without prior notice. The company will not be responsible for any delay caused by the above inspectionresponsible for any loss caused.
15.2 Transportation and Routes
The customer confirms and agrees to all routes and diversions, including the possibility of shipments being transported through intermediate stations.
15.3 Customs clearance
The customer entrusts the company as the sole agent for customs clearance and delivery of goods through customs. The Company may, by itself or entrust a third party to complete or entrust a third party or at the request of an authorized person reasonably believed by the Company, to forward the shipment to the recipient’s customs broker or other address.
The company will assist customers in customs clearance and other procedures, such assistance will be at the customer’s own risk and expense.
If the customs authorities require additional information or documents to confirm the reason for export/import declaration, including but not limited to: identification documents, addresses, etc., it is the customer’s responsibility to provide them in a timely manner and at their own expense. If the customs clearance information provided by the customer is not timely or complete, the customs clearance of the goods fails, and the relevant responsibility shall be borne by the customer.
15.4 Shipping, customs and other charges
The freight of the company will be calculated according to the actual weight of the goods or the volume weight, whichever is higher. The company can re-weigh and measure any shipment to confirm the calculation result.
The guest is always primarily responsible for all costs, and in the case of payment by the recipient or a third party, the guest shall pay to the company all shipping charges, customs duties and other fees payable by the recipient or a third party but not paid.
15.5 Return Policy
All sold items are non-refundable.
15.6 Limitation of Liability for Cross-Border Delivery Services
All product-related risks are the responsibility of the customer, the manufacturer or the manufacturer. As a retailer, the company will not assume (including but not limited to) any responsibility for improper use of the product, damage to the product, accidental casualties and losses arising from the damage.