Slimming Promise Protocol (包瘦協議)

【好消息】政策更新：
由2024年11月30日開始，合資格顧客無需再提供任何證明來論證自己療程效果未如理想。無論你認為未夠瘦、想更瘦、旅行不小心吃多了復胖，均可申請補償。我們公司就是瘦身行業中破天荒首個提供包瘦承諾、不瘦有賠償、12個月超長保障期的良心企業。瘦身任務儘管交給我們，保證你能瘦到滿意為止！

【Good News】Policy Updates:

Starting form 30 NOV 2024, qualified customers no longer need to provide any proof to justify that their treatment results were not satisfactory. Whether you feel you’re not slim enough, want to be slimmer, or gained weight back after a trip, you can apply for compensation. Our company is the first in the slimming industry to offer a guaranteed slimming promise, compensation if not slimmed, and a 12-month extended warranty period. Leave your slimming mission to us, and we guarantee you will be satisfied with the results!

Foreword

Our company, Fatera (Japan) Co. Limited (hereinafter referred to as “our company”), is a company that mainly develops and produces high-quality skin care products and nutritional health products. We are committed to providing our consumers with the highest quality products and the best customer service to meet their health, beauty and weight loss needs. As one of the market leaders, we recognize the high demands on product quality to ensure that our products are guaranteed for the slimming effect of our customers.

In order to achieve this goal, the company has entered into a “Slimming Promise Protocol” with retail customers (hereinafter referred to as “customers”). This agreement is to express the company’s confidence in the product and affirmation of the strength of the product, and at the same time to ensure that customers can use our products with more confidence, so that the weight loss process of customers will be more pleasant, efficient and healthy.

After years of unremitting efforts, the company has launched high-quality products such as Fatera La Reine Enzyme, Fatera Herb-X Herbal Therapy Powder and Fatera Ex-Boyfriend Fat Burning Powder. We believe that the use of these products will be able to assist customers to achieve more ideal weight loss results, and improve their health and quality of life. In addition, the company will provide customers with better services and guarantees through the implementation of the agreement to ensure that the quality of products and the rights and interests of customers are perfectly protected.

The company has always regarded product quality as one of the company’s core competitiveness. We firmly believe that through the use of products such as Fatera La Reine Enzyme and Fatera Ex-Boyfriend Fat Burning Powder, we can provide the best service and the highest quality products to our customers. At the same time, we also hope that customers can follow the correct usage methods and eating habits. With this agreement, in addition to ensuring that customers can use our products with peace of mind, it also regulates some basic requirements that customers should abide by when using products. For example, customers is necessary to maintain good eating habits and healthy work and rest during the use of the product to ensure that the product can exert its maximum effect. At the same time, we recommend that customers take a physical examination before using the product to ensure that the customer’s physical condition is suitable for using this product.

In order to protect the rights and interests of customers, the company has specially set up a special customer service department. Any customer who encounters problems or doubts during the use of this product can contact our customer service department. We will do our best to solve problems for customers and provide satisfactory products solution.

In addition, in order to enable customers to use our products better, the company also provides detailed user guides, and has set up a dedicated team of slimming experts to provide customers with one-on-one slimming advice and guidance.

Finally, we hope that all customers who use our products can achieve ideal slimming results and enjoy the health and beauty brought about by using our products. If you have any questions or suggestions about this agreement, please feel free to contact us, we will be very happy to help you.

Thanks.

Promise coverage

The scope of slimming guarantee is our company’s commitment to customers. We believe in the efficacy of the product, but in order to ensure the effect of the product, customers need to comply with some important usage requirements. First of all, it is very important to use it correctly according to the course of treatment. We recommend that users carefully read the usage method of the product when ordering, and strictly abide by it when using it, because the correct usage method can help the product perform better. We recommend that users read the product instruction manual carefully to ensure correct usage. When using the product, proper diet and rest can also play an important role in the effect of the product. We recommend that users should pay attention to a balanced diet and avoid overeating or overeating to ensure the maximum effect of the product.

In order to ensure the efficacy of the product, we need the user to comply with the “treatment time”, “usage method” and “user rules” when using it, so as to be guaranteed by the “Slimming Promise Protocol”. These items will be described in detail below this agreement.

Treatment time

The guarantee period of the “Slimming Agreement” we provide is based on the duration of the treatment of the product. The duration of the treatment we have agreed is a complete course of 90 days. Our weight loss products are not magic. Fat has a metabolic cycle, and it is impossible to take effect immediately. According to most mainstream scientific research, fat requires a 90-day metabolic cycle. So you must complete the full 90 days treatment cycle before you can get the guarantee of the “Slimming Promise Protocolt”.

During the 90-days course of treatment, users need to take the recommended product with appropriate amount and appropriate consumption method. Our brand’s weight loss agents will arrange a suitable combination of treatments based on the customer’s physique. This 90-day treatment package includes different products and is priced at HK$1,999.

If a customer purchases a treatment combination or product that is not recommended by us, even if it has no effect after 90 days of use, it will not be covered by the agreement.

Users must follow the course of treatment to ensure the maximum weight-loss effect, and use it strictly according to the usage method provided by the customer service.

Definition of Effective Weight Loss

In this “Slimming Agreement”, we need to clearly define the criteria for successful weight loss in order to provide the best quality service within the scope of guarantee. Since everyone has a different definition of weight loss success, and some people will subjectively define the weight loss effect based on appearance and body shape, we need to define clear terms to explain what is considered successful weight loss.

For our company, we believe that as long as there is a numerical decrease in any of the user’s weight, body fat percentage or waist circumference, it can be considered effective for weight loss. Such a definition can help us more accurately evaluate the effect of the product during the course of treatment.

In order to better evaluate the user’s weight loss effect, we need the user to record their weight every day, and send it to our customer service for record in time. This can help us follow up in time during the course of treatment, confirm the effect of the product, and provide better service to users.

In addition, we also need to define what is meant by “weight before treatment” and “weight after treatment” (also applicable to body fat percentage or waist circumference). The value before the course of treatment will be based on the highest body weight in the seven days during the first week of using the product as a reference value.

The value after the treatment will be based on the lowest weight from the second to the twelfth week of using the product as a reference value. This definition ensures that we use the most accurate data as a reference when evaluating weight loss results.

By comparing the weight, body fat or waist circumference before and after the course of treatment, if any of the user’s weight, body fat or waist circumference has a numerical decrease, it is considered that our product is effective for weight loss.

In short, our goal is to ensure that you can get the best quality service and the best results when using our products. Here, we thank you for your trust and support, and look forward to working with you to achieve a more ideal weight loss goal.

User policies

In order to ensure that users can successfully achieve the effect of weight loss, we have formulated a series of rules for users. These guidelines will help users adjust their eating and rest habits, so that the weight loss effect of the product can be maximized.

First of all, users need to cooperate with diet and work and rest. In terms of diet, users need to send the food they eat for three meals a day to our customer service, so that our customer service can give advice and guidance. We will provide dietary advice and weight-loss recipes, and follow up the eating patterns of users in real time and give correct suggestions.

Users need to follow the dietary advice provided by our customer service, and avoid eating all the inedible foods listed in our recipes. In addition, during the course of treatment, users are not allowed to participate in overeating activities such as buffets, all-you-can-eat hot pots, and fast food such as McDonald’s and KFC. If the user eats inedible food four times during the course of treatment, participates in overeating activities such as buffet, all-you-can-eat hot pot, etc., or eats fast food such as McDonald’s and KFC, this agreement will be deemed invalid.

In addition to dietary rules, users also need to cooperate with a good work and rest. Get at least eight hours of sleep each night and be in bed by 11pm. If the user fails to abide by the work and rest rules for four times in total, this agreement will be deemed invalid.

These user guidelines are to ensure that users can use the product in accordance with our requirements to achieve the best weight loss effect. We believe that as long as users follow these guidelines carefully, they will be able to lose weight successfully and get our product protection coverage.

Exclusions

Because weight loss requires the cooperation of the user to achieve the desired effect, there are many specific situations that will seriously affect the weight loss effect, so we list these situations as exclusions:

People with chronic diseases: high blood pressure, heart disease, high cholesterol, diabetes, cerebrovascular disease, gallbladder disease, osteoarthritis, sleep apnea and cancer, or any other diseases that are not mentioned in this agreement but will cause obesity problems chronic disease.
Persons located outside Hong Kong
People under 18 or over 60 years old
Customers who provide false weight information or provide false diet records
People whose body weight is already below 50KG, or women whose body fat is less than 15%, or men whose body fat is less than 12% (because their body weight is already too low to lose weight)

Compensation

If users use our product correctly and complete the full course of treatment, and according to the content of the above agreement, but the weight loss effect is not achieved, we will compensate the user to achieve the weight loss effect.

Compensation Policy for Slimming Agreement

Our compensation policy for the slimming agreement starts from the date of purchase (payment date) of our slimming products and lasts for 360 days.

Days 1-90: This period constitutes the treatment phase, during which customers use the slimming products they purchased from us.

From Day 90: If customers believe they have not successfully lost weight or are dissatisfied with the weight loss results, they can apply for compensation. For each compensation application: We will send a free one-month supply of EITHER “Ex-Boyfriend Fat-Burning Powder” (3 boxes of the powder) OR “Herb-X Herbal Therapy Powder” (3 boxes of the powder) to the customer. Customer can choose either “Ex-Boyfriend Fat-Burning Powder” (3 boxes of the powder) OR “Herb-X Herbal Therapy Powder” (3 boxes of the powder) based on their preference. Shipping costs are to be paid by the customer (via SF Express cash on delivery). No other shipping methods or companies will be used to send the compensation products, as specified in this document.

If the customer does not achieve the desired results after using another one-month supply of the “Ex-Boyfriend Fat-Burning Powder,” they can continue to apply for compensation until the end of the 360-days compensation policy.

The compensation rule is that customers can only apply after they have finished using the products. Therefore, each time they receive the compensation products, they must wait at least one month before applying again.

From Day 331: Customers can no longer apply for compensation. They must submit their final compensation application on or before Day 330. This will allow us to send a one-month supply of the “Ex-Boyfriend Fat-Burning Powder” OR “Herb-X Herbal Therapy Powder” to cover the treatment period from Day 331 to Day 360.

We hope this compensation policy for the slimming agreement helps our customers achieve satisfactory weight loss results.

In order to prevent fraud, our company reserves the right to require customers who claim to lose weight to come to our office for free on-site weight loss services, and immediately judge whether our products are effective for weight loss.

Ending

Thank you for your trust, we know our customers’ needs and understand that losing weight is a challenging task for many. Therefore, we recommend that all consumers carefully read the contents of this “Slimming promise” before using our products, and follow the regulations and suggestions therein.

The purpose of this agreement is to ensure that consumers can achieve the best weight loss results. However, we must emphasize that the client needs to work with us to achieve the desired weight loss. Through healthy diet and reasonable work and rest, combined with the use of our products, we believe that you will be able to achieve the ideal weight loss effect.

At the same time, in order to ensure your health and safety, this agreement has specific restrictions for customers with chronic diseases, and customers under the age of 18 or over 60 years old. If you meet the above conditions, we recommend that you consult your doctor or professional medical personnel before using our products to ensure your safety and health.

Finally, we strongly recommend that customers take a comprehensive physical examination before using our products to ensure that their physical condition is suitable for the use of weight loss products. At the same time, customers also need to provide real and correct personal information so that we can better understand your needs and provide you with the best service.

We believe that during your use of our products, we will provide you with the best service to ensure that you achieve your ideal weight loss results. If you have any questions or concerns about any content of this agreement, please feel free to contact us and we will do our best to answer you.